FREQUENTLY ASKED QUESTIONS

The team at Theater Hotel has compiled a list of questions frequently asked by our customers when planning their stay, which we have grouped together under the heading "FAQ" (Frequently Asked Questions).

Opening hours

  • What are the hotel's check-in/check-out times?

    check in from 15h00 / check out before 11h00

  • What are the breakfast times?

    Mon to Friday 06h30 -10h30 Saturday Sunday and public holidays 07h00-11h00

  • Does the hotel offer room service?

    roomservice only during breakfast hours

  • What are the bar opening times?

    Tuesday to Saturday from 17h00 - 24h00 Sunday & Monday from 17h00 - 23h00

  • Is reception open even if I arrive late at night?

    Yes, of course the reception is open 24/7.

Reservations

  • What are the advantages of booking through our hotel website?

    By booking directly with us, you're guaranteed the best rates and special offers.

  • What methods of payment are accepted?

    cash, maesto, bankcontact, american express, mastercard, visa, v pay

  • Can I cancel my reservation free of charge?

    depends on the rate chosen

Rooms

  • Does the hotel have rooms suitable for disabled guests?

    No

  • What facilities are available in the hotel's rooms?

    Bath or shower

    Free toiletries

    Desk

    MinibarTea and coffee making facilities

    Wi-Fi is available throughout the accommodation.

    TV / Satellite channels

    Telephone

    Aircondioning on request

    Breakfast in room surcharge Tea and coffee making facilities

    trouserpress/Iron

Accessibility

  • How close is the hotel to public transport?

    By train to the central station, by plane to the international airport of local airport, by car website www,slimnaarantwerpen,be

  • How do I get to the hotel from the train station/airport?

    The train station is 15 minutes by foot or 10 minutes by taxi, The international airport is 55 minutes by car & 45 minutes by train, The local airport Antwerp is 20 minutes by taxi,

  • How far is the hotel from downtown Antwerp ?

    The hotel is in the city center

Hotel services

  • Are pets allowed in the hotel?

    Yes maximum 1 dog or cat per room, Supplement is 15 euro per night

  • Is it possible to leave luggage at the hotel before check-in or after check-out?

    Yes, the hotel has a luggage room where you can leave your luggage in complete safety.

  • Does the hotel have a parking lot?

    No, but there are several public car parks in the area ( surcharge)

  • Does the hotel have meeting/seminar facilities?

    Yes 2 meeting facilities

  • Is internet access free?

    Yes, wifi is available free of charge throughout the hotel, including rooms.

Tourist tax

  • How much is the tourist tax? When do I pay it?

    Tourist tax at the Hotel Theater is €2.97/pers/night. It must be paid directly at the hotel.

Tourism

  • What activities are available in the Antwerp area?

    "Antwerp, Belgium, is a vibrant city with many activities to explore. Here are some suggestions:

    Visit the Cathedral of Our Lady Antwerp: An impressive Gothic cathedral housing artworks by Rubens.

    Discover the Royal Museum of Fine Arts: The museum features a vast collection of European artworks, including masterpieces by Rubens, Van Dyck, and Jordaens.

    Explore the Rubens House: The former residence and studio of the famous Baroque painter Peter Paul Rubens.

    Stroll through the historic district of Het Eilandje: A revitalized port area with bars, restaurants, and the famous Museum aan de Stroom (MAS).

    Shop on Meir: The city's main shopping street, with numerous stores, boutiques, and the magnificent Stadsfeestzaal, a shopping center in a historic building.

    Visit the Antwerp Zoo: One of the oldest zoos in the world, located in the heart of the city.

    Discover the Plantin-Moretus Museum: A UNESCO World Heritage site that traces the history of printing and typography.

    Indulge in Belgian chocolates: Antwerp is full of artisanal chocolate shops where you can taste exquisite Belgian chocolates.

    Explore the Port of Antwerp: The second largest port in Europe offers guided tours that immerse you in the fascinating world of maritime trade.

    Enjoy contemporary architecture: Be sure to visit the Port House (Havenhuis), a modernist building designed by Zaha Hadid

Eco responsibility

  • What steps has the hotel taken to protect the environment?

    At the heart of our commitment to social and environmental responsibility (SER), our hotels have abandoned the use of plastic bottles. To raise our guests' awareness of daily gestures in favor of the environment, HappyCulture hotels set up waste sorting systems and display "eco-gestures". During breakfasts, we contribute to reducing our carbon footprint by favoring the use of local and bulk products. In addition, a Purezza water fountain is available in the lobby of our establishments. With a view to promoting responsible consumption, we encourage our guests, for stays of two nights or more, to dispense with the cleaning service, generating a saving of 60 liters of water.